“At their core organisations are a giant network of relationships. So if you fail to build those relationships, your chances of succeeding are not very high.”

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Profitable sales are what drives your business forward, but building a relationship with your customers is key to maintaining and growing your business.

If you don’t have a strong relationship with your clients then you don’t have a solid foundation, this course is all about building that relationship and strengthening the foundation for your business.

From our experience we know that relationships within a business are crucial to allow the organisation to build trust, loyalty, repeat business and those all-important referrals that enable continuation of growth and profit

Ideal for

People who are new to sales and individuals wanting to refresh their skills.

Any person who has customer contact, internal or external will benefit from this course.

Anyone who wants to learn how to build business relationships with their customers

Course Objectives

Following a logical sequence of the sales process, this course will help you understand how important it is to follow a structured method to develop your knowledge on what motivates people and how to build relationships that enables you to achieve your goal.

Course outline

• What is Selling
• Communication Skills
• The Sales Process
• Motivators
• Preparing to Sell
• Prospecting
• Listening Skills
• Questioning Skills
• Making an impression
• Tricks of the Trade
• Closing the Sale

The course commences at 9.00am with lunch supplied and finishes at 5pm. All our courses are intense, focused interactive and enjoyable. All delegates will be supplied with a copy of course reference material.