• course duration:1 DAY TRAINING COURSE

  • course cost:£159.00 Excluding VAT

“At their core organisations are a giant network of relationships. So if you fail to build those relationships, your chances of succeeding are not very high.”


Profitable sales are what drives your business forward, but building a relationship with your customers is key to maintaining and growing your business.

If you don’t have a strong relationship with your clients then you don’t have a solid foundation, this course is all about building that relationship and strengthening the foundation for your business.

From our experience we know that relationships within a business are crucial to allow the organisation to build trust, loyalty, repeat business and those all-important referrals that enable continuation of growth and profit

Ideal for

People who are new to sales and individuals wanting to refresh their skills.

Any person who has customer contact, internal or external will benefit from this course.

Anyone who wants to learn how to build business relationships with their customers

Course Objectives

Following a logical sequence of the sales process, this course will help you understand how important it is to follow a structured method to develop your knowledge on what motivates people and how to build relationships that enables you to achieve your goal.

Course outline

  • What is Selling
  • Communication Skills
  • The Sales Process
  • Motivators
  • Preparing to Sell
  • Prospecting
  • Listening Skills
  • Questioning Skills
  • Making an impression
  • Tricks of the Trade
  • Closing the Sale

The course commences at 9.00am with lunch supplied and finishes at 5pm. All our courses are intense, focused interactive and enjoyable. All delegates will be supplied with a copy of course reference material.

Our courses are designed to help make that contact perfect every time.

Call us today: 01670 522656 or email: info@proactiontraining.co.uk


You don’t have to be a genius or a visionary or even a college graduate to be successful. You just need a framework and a dream. – Michael Dell

Our training and coaching is affordable, professional, fun and interactive, but most of all it is effective. Our courses have been used successfully not only through our careers but also with our clients. Delegates leave with useful workable tools that can enhance their capabilities

read more

The training provided by Pro Action Training was of a very high standard and tailored to the needs of the candidates.

Susan Woods, APD Ltd

Andrews style and delivery of the course I attended was relaxed but focused . I have benefited from it greatly learning new skills and updating my current skills. I would highly recommend ProAction Training to anyone who wants to develop themselves or their staff”

Michael Wood,