• course duration:1 Day Training Course

  • course cost:£159.00 Excluding VAT

“To keep a customer, demands as much skill as to win one.”

American Proverb

Customer service is your business, it represents your business because price and product can be matched but your customer service cannot, get this right & you will overtake your competition.

How often have you heard people say “I pay a bit more but I know the customer service is excellent and I trust them that when I have an issue or question they sort it out straight away”

Getting this right is the key to your business’s future growth. Through our experience we can teach you how to deliver excellent customer service.

This course equips you and your team to understand the difference between customer service and excellent customer service, it will give them a new found confidence and the ability to deal with your customers and build that all important business relationship that will have your customers talking about your company’s professionalism and proficiency

Ideal for

Everyone who has contact with customers, internal and external

Course Objectives

To introduce best practise strategy that increases confidence during customer communications. To develop a further understanding of relationship building and managing customer expectations that allows you to continually deliver exceptional customer service.

Course Outline

  • What is Customer Service
  • What Customers Expect
  • The customer is Always Right?
  • Best Ways of Communicating with Customers
  • Using the Phone
  • Being Assertive
  • Dealing with Difficult Situations
  • Tricks of the Trade
  • Delivering Outstanding Customer Service

The course commences at 9.00am with lunch supplied and finishes at 5pm.

All our courses are intense, focused interactive and enjoyable. All delegates will be supplied with a copy of course reference material.

Our courses are designed to help make that contact perfect every time.

Call us today: 01670 522656 or email: info@proactiontraining.co.uk


You don’t have to be a genius or a visionary or even a college graduate to be successful. You just need a framework and a dream. – Michael Dell

Our training and coaching is affordable, professional, fun and interactive, but most of all it is effective. Our courses have been used successfully not only through our careers but also with our clients. Delegates leave with useful workable tools that can enhance their capabilities

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The training provided by Pro Action Training was of a very high standard and tailored to the needs of the candidates.

Susan Woods, APD Ltd

Andrews style and delivery of the course I attended was relaxed but focused . I have benefited from it greatly learning new skills and updating my current skills. I would highly recommend ProAction Training to anyone who wants to develop themselves or their staff”

Michael Wood,